Refund eligibility
A refund may be considered when the assistance service has not started, a duplicate payment is confirmed, or payment was collected but the request could not be created due to a technical failure.
Non-refundable work
Service fees may be non-refundable after document review, preparation or submission work begins. Government or authorized-portal charges are subject to the policies of the collecting organization.
Rejected applications
Government or portal rejection does not automatically create a refund right when assistance work was already performed. The team may help identify deficiencies and next steps.
Requesting a refund
Submit the application token, payment order ID and reason to the service operator. Never send card details, UPI PIN or banking passwords.
Last updated: July 2026